Returns and Refunds

In short

• Unused new units may be returned within 14 days of delivery, with a 15% restocking fee. The unit must be unused and in its original packaging. You pay return freight. Outbound freight is not refunded on a standard return.
• Used units are not returnable for a change of mind. They carry a 7-day dead-on-arrival (DOA) policy from delivery. If we confirm a DOA claim, we will repair the unit, replace it, or refund it, at our choice.
• Futures and preorder orders cannot be cancelled once placed. The posted ship window is an estimate, not a guaranteed calendar day.

Questions or return requests: clay@palmdata.us. We do not list a phone number on this page.

New units: 14-day return

You may return an unused new unit within 14 days of the delivery date if all of the following are true:

• The unit is unused. It has not been powered on, installed, or put into service.
• The unit is in its original packaging, with all included accessories and paperwork.
• You request a return authorization from us before you ship the unit back.
• The request is made no later than 14 days after delivery.

If the return is approved, we refund the item price minus a 15% restocking fee. The 15% is calculated on the item price only, not on freight or tax. You pay return freight. Outbound shipping charged on the original order is not refunded.

Units that are opened and used, missing parts or packaging, damaged by the buyer, or returned without authorization are not eligible for this 14-day return.

Used units: 7-day DOA only

Used units are previously operated hardware that we inspect and bench-test before they ship. They are not eligible for a change-of-mind return.

If a used unit is dead on arrival, you must notify us within 7 days of delivery at clay@palmdata.us. Please include your order number, the unit serial if you have it, and a short description of the problem, including any error shown at power-on. We may ask for photos or a short video before we approve a claim.

If we confirm a DOA claim, we will repair the unit, replace it, or refund it, at our choice.

A DOA claim does not cover damage caused after delivery, incorrect power or facility conditions, firmware changes you made, or normal performance variance within the published specifications for that model and grade.

Futures and preorder units

Some units are sold as futures or preorder inventory. Those listings are labeled with a ship window. The posted ship window is an estimate of when the unit is expected to ship, not a guaranteed calendar day.

Futures and preorder orders cannot be cancelled once they are placed. A slipped ship window is not a ground for cancellation or a refund. If HASHYARD cannot fulfill the order at all, we will refund what you paid.

A futures or preorder purchase is not eligible for the 14-day new-unit return until the unit has been delivered. After delivery, the new-unit or used-unit rules above apply, based on the condition stated on the order.

How to start a return or DOA claim

1. Email clay@palmdata.us with your order number, the model, and whether you are requesting a 14-day new-unit return or a 7-day DOA claim.
2. Wait for a written return authorization before you ship anything back. Units sent back without authorization may be refused or may delay your refund.
3. Pack the unit in its original packaging. You are responsible for return freight and for any damage that occurs in transit on the return, so insure the shipment if you can.
4. After we inspect the unit, we issue any refund that is due.

How refunds are paid

Approved refunds are issued after we inspect the unit, and they go back the same way they were paid:

• Card payments are refunded to the same card through Slash.
• USDT or USDC payments are refunded in the same token, on ERC-20, to the sending address or to another address we have verified with you.
• Wire payments are refunded by wire to the originating account.

Refund timing depends on your bank or network after we release the funds.

If we shipped the wrong item, or if a unit is confirmed DOA and we choose to refund it, we will cover reasonable return freight that we authorize. In those cases we will also refund outbound freight if you do not keep a replacement.

Manufacturer warranty

New and used units may carry whatever manufacturer warranty is still remaining on that unit. Remaining coverage varies by unit and is handled under the manufacturer's terms. If a unit still has remaining manufacturer warranty, email us at clay@palmdata.us and we will help you start a claim. Our 14-day unused-new return and 7-day used DOA policy are in addition to any remaining manufacturer warranty, and are the only HASHYARD return remedies unless the law requires more.

Contact

HASHYARD, a Palm Data LLC company
Henderson, Nevada
Email: clay@palmdata.us
Web: thehashyard.com/contact